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Troubleshooting

On some computers, more recent releases of Windows may require a newer USB to serial converter. The older and newer models may be distinguished by the length of cable.

USB to serial converter models

The older model has a Prolific chipset and a cable length of more than 50 cm (20”).

The newer model has an FTDI chipset and a cable length of less than 20 cm (8”).

On some computers, when the older model is used with newer releases of Windows, a variety of reported problems have been fixed by using a new model converter. Please see our troubleshooting guide before purchasing a new converter, in case your problem has a different cause.


Update the driver for your USB to serial converter here.

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