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Cable Links - Troubleshooting guide

This guide covers all the cable links that interface direct to DesignaKnit. It does not cover the USB BrotherLink 4 (Cartridge Cable) or BrotherLink 7 (FB100 Link), which use their own software and not DesignaKnit.

The HandKnit product level of DesignaKnit 8 and 9 is not able to use the cable links.

If you are not sure which link you have, and the label on your link is no longer readable, go to DesignaKnit Cable Links, select the make of machine, and identify your link from the photos.

• Make sure that the cable link is connected to the computer and that the correct knitting machine is selected when you try to upload, download, or knit interactively. For background information and help with setting up a cable link, please download the manual for your cable link here.
• Make sure you have the latest maintenance update of DesignaKnit. Go to DesignaKnit’s Help / Web Updates and select Program Update. Or if your DesignaKnit computer does not have access to the internet, please click here (DK9) or here (DK8).

Cable Link Drivers.

• If your computer has an ARM or RISC chipset then you will need a special driver available at the bottom of this page. This applies to a range of computers including Snapdragon X PCs and M series Apple Macs.
• Make sure you are using the current version of the driver - click here to see how to update your existing driver from the internet.
• If you need to download a driver installer (for a different computer that is not connected to the internet), click here for the driver for a DesignaKnit USB link. Or if you are using a serial cable with a USB to serial converter, click here to download a driver installer for the newer type or here for the older type. Old and new types are described here.

To return to Support, click here.

When you try to use the cable link, does DesignaKnit
give a message saying that the port is not available?

Cable Link Manuals

The latest versions of the DesignaKnit cable link manuals are available here.

If you’ve followed the relevant pages of this troubleshooting guide and the problem persists, it could be caused by a faulty cable - contact your technical support. See DesignaKnit’s Help / Technical support window for details or find your national distributor here.